Information

Packing Details :

All fishes are packing in plastic bag, and placed in polystyrene-foam box and followed with corrugate box. Packing charge is depending on customer destination. When you have placed order for the fishes, we will send a Performa invoice with a summary of your order and the total amount due.

Health:

The fishes will be inspected by Department of Fisheries, Thailand Aquatic Animal Health Certificate issued upon request.

Order :

Order for fishes can be packed into 1/8, 1/6, 1/4, 1/2, 3/4, or 1 box accordingly.

Measurement :

Measurement of box 62 x 33 x 47 cm. weight at valume as 16.03 kg.

Payment :

Advance payment is requested cover freight charge, cost of goods and packing cost by swift transfer.

Minimum order quantity :

At least 5 boxes up.

Delivery :

Fish are quarantined and delivered within 5 – 7 working days after full payment is received. This is to allow time for conditioning the fish for export and preparation of necessary documents. Delivery is also subject to airlines’ approval of shipping space and customer’s confirmation of shipment. You must specify at the point of purchase what documents are required to avoid delay in the shipment.

Claim :

If your fish die within 24 hours after receiving them at the airport, we will replace them in term of credits for next further shipment. Pictures of dead fish must be sent to us immediately within 24 hours after shipment arrived to destination airport. Our guarantee does not cover the cost of shipping or applicable packing charge. The guarantee and claims are strictly valid within 24 hours after receiving the fish.

V.Aquarium exports only excellent quality, healthy and brilliant color fishes.

Normally we do have low death rates upon arrival.